Professional Summary
Digital marketing strategist with extensive experience leading integrated content and digital strategies across B2B and B2C industries, including financial services. Skilled in aligning cross-functional teams around business goals and performance-driven initiatives that accelerate demand generation and optimize the full marketing funnel.
Experienced in uncovering deep user-centric digital needs through market research, user insights, and end-to-end journey mapping to inform impactful digital experiences. Adept at developing content strategies, that drive engagement, consistency, and measurable business outcomes.
Work Experience
- Develop digital and content strategies that align business goals with user needs across financial services, technology, and healthcare, with a focus on optimizing customer journeys and digital experiences.
- Use research, personas, competitive analysis, and performance data to guide digital transformation, funnel optimization, and content architecture.
- Collaborate with cross-functional teams including marketing, content creators, UX designers, and product owners, to shape strategic roadmaps and execute initiatives that improve customer experience from awareness through retention.
- Leverage user research and analytics tools (Adobe and Google Analytics) to identify business drivers, analyse user behaviour, and scale personalization, informing content strategy and optimization.
- Strategic lead in large-scale transformation projects, consolidating fragmented digital properties into unified ecosystems through domain rationalization, AEM implementation, and design system standardization (Figma, Zeroheight, React), ensuring consistent application of brand and content guidelines.
- Support teams in adopting modern digital stacks, content management processes, and analytics capabilities to enable sustainable long-term growth and continuous improvement.
- Served as the conduit between Marketing and Agency teams, focusing on transparency and communication to ensure appropriate delivery of campaigns driven by data strategy and aligned with brand standards.
- Drove a unified, data-driven strategic approach that integrated performance metrics with business priorities across LinkedIn, social media, email, and Deloitte site pages, optimizing content for multiple channels.
- Advised senior leadership on campaign planning and optimisation to ensure strategies and content remained tightly aligned with business objectives and user needs.
- Leveraged Eloqua, Adobe, and Google Analytics to define goals, assess execution options, run A/B tests, and implement in-flight performance adjustments to content and campaigns.
- Ensured campaign and content execution was supported by clear communication, measurable KPIs, and continuous learning to strengthen both immediate outcomes and long-term improvement.
- Led a team of 8 to educate consumers on sustainability and renewable energy through meetups, social events and hands-on workshops, developing and managing educational content across digital and in-person channels.
- Spoke and acted as moderator at events with 50+ attendees every few months, with sessions lasting up to two hours, ensuring content was accessible and engaging.
- Managed monthly e-newsletters distributed to 600+ subscribers, optimizing content for engagement and clarity.
- Developed strategic briefs, marketing plans, scopes of work, critical paths, and budget forecasting documents to ensure clarity, alignment, and operational rigour across all initiatives, including content planning and governance.
- Led end-to-end planning and execution of multi-platform campaigns integrating digital, promotional, and social strategies to drive consumer engagement and measurable sales outcomes, with a focus on content consistency and brand alignment.
- Executed comprehensive campaigns comprising contest websites, digital advertising, consumer promotions, fulfillment, social media management, POS, e-newsletters and microsites, ensuring content quality and adherence to brand guidelines.
- Created strategic creative briefs that aligned directly with client business objectives and ensured cross-functional teams executed against clear, insight-driven direction.
- Managed six- to seven-figure campaign budgets, ensuring efficient allocation, performance optimization, and accountability to financial and strategic targets.
- Collaborated with cross-disciplinary teams to deliver cohesive brand storytelling and content tailored to audience needs.
- Managed three team members and provided ongoing mentorship, including performance reviews and professional development support.
- Worked directly with the VP Group Account Director to deliver strategic marketing guidance to the Goodwrench client during brand planning and program launches, including content planning and execution.
- Oversaw the execution of all digital video campaigns for the Goodwrench and Optimum websites, ensuring delivery within budget and meeting performance expectations, with a focus on content quality and user engagement.
- Partnered with social planners to develop the Facebook social strategy for Goodwrench's 2012 planning cycle, optimizing content for digital channels.
- Headed the development of five Goodwrench videos featured on the brand's YouTube channel, supporting stronger digital engagement and content visibility.
- Authored communication briefs to guide consistent messaging and cross-functional execution.